Case Study 1
Financial Management Services Company
After conducting a thorough internal review of their telecom expenses, a mid-sized Financial Management Services provider with 42 branches across Canada consolidated their telecom invoices under a single carrier and transitioned to a unified electronic invoicing system. Confident they had gained control over their telecom spending, the company believed they had optimized their costs.
Despite the IT department’s best efforts to identify cost-saving opportunities, they sought an external telecom audit to uncover any overlooked inefficiencies.
TelOptimize initiated its proven audit process by requesting all available billing records and telecom agreements from the past 12 months. Using this data, they built a comprehensive Inventory of Services.
Once the inventory was finalized and verified with the client, TelOptimize conducted an in-depth analysis of the company’s telecom services. The findings were unexpected:
- The company was still being billed for the access components of several Megalink services that had been canceled 18 months prior.
- Charges continued for the access, link, and inter-exchange channels of multiple Frame Relay circuits, despite their cancellation 23 months earlier.
- Frame Relay services were still being billed at locations that had already been upgraded to LAN Extensions.
- The company was paying for inter-office private line services to offices vacated 10 months earlier.
- Calling card surcharges were not applied in accordance with the contracted terms.
- Contracted volume and term discounts for long-distance and toll-free services were not consistently applied, particularly to accounts outside Ontario and Quebec.
- While the access components of the company’s Megalink services were contracted under a three-year term, their PSTN connections were not.
After reviewing TelOptimize’s audit report and approving its recommendations, the company recovered more than $185,000 in refunds and secured monthly savings exceeding $18,000—an approximate 8% reduction in telecom expenses.